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  • Requesting Reviews for Podcasts

    Anyone involved in podcasting knows that reviews drive new listeners. While it’s possible that downloads are a stronger signal for iTunes, there’s no question that reviews placed there play a large part.

    Most podcasters are losing money on the venture, and do it because they enjoy it. Kudos coming in may be the only renumeration they receive. More listeners means more kudos, all else equal.

    So, it’s perfectly understandable that podcasters will ask their listeners to review their podcast. I see no problem with that.

    Where I do see a problem is that all too many podcasters ask for a “five star review”. This is highly problematic.

    According to the FTC:

    Endorsements must reflect the honest opinions or experiences of the endorser, and your plan could cause people to make up positive reviews…

    Instead, they should ask for honest feedback via the review mechanism. If they are putting out a quality production, most of the reviews will be positive.

    If they’re serious about their craft, they should want to hear about any areas in which they will improve

    Unfortunately, at least among the podcasts I listen to (history and business podcasts, mostly), I almost never hear a request for an honest review.

    Lastly, if you are a podcaster who gets a negative review, fix the problem if you can, and keep encouraging reviews. The negative review will be buried in positive ones soon enough.

    If you’re unable to fix the problem, maybe you need to give more thought to what you’re putting out.

  • Where is Google Headed With Mobile?

    Many have expected 2015 to be the year of mobile for Google. While Google has stated that there are now more searched on mobile than on desktop, the supposed Mobilepocalypse was something of a disappointment.

    Some of this may have been because most websites were simply ready for the mobile algo changes. Alex Holmes of told me earlier this year that “pretty much every template now needs to be responsive or it won’t sell.”

    On the other hand, before Mobilepocalypse, testing by Portent determined that 40% of websites were not mobile ready.

    The fact that the reported impact has been minimal suggests that at the very least, Google oversold this algo change.

    Now to blur the issue even further, Advent Communication has released the results of a study suggesting that Google really doesn’t know where you are located.

    Advent asked respondents to compare where Google thought they were located with their actually location. They admit that their sample size was a bit limited, but found that the average error for desktop users was 117 miles, while it was 428 miles for mobile users.

    I’m most surprised by mobile having a higher error. Granted, desktop users are by definition static, but I would think that between GPS data in smart phones and cell phone tower data, they should have a pretty good idea where mobile users are located.

    While the average error numbers are probably biased by having some users thousands of miles away with a small sample set, the errors were still widespread. Only one-third of users were within 25 miles of where Google thought they were.

    These errors have huge implications for AdWords advertisers who are attempting to control the geographic distribution of their ads. They both have people outside their target area seeing the ad (false positives) and people within the target area not seeing it (false negatives).

    There are also impacts for searchers. Google is attempting to return local results for queries that don’t have a location (e.g. search on [coffee shops]). If Google has an incorrect location for you, the SERPs won’t be very useful.

    I predict that Google will get better at handling this data, and over time we will see more localized results on non-geographic queries, but will see more and more hyper-local results as well.

    Expect the radius of results to vary with the query. If I search for [coffee shops], I probably want something close to me. But if I search for [farm to table restaurant], I might be willing to drive a while.

    The radius should vary by geography as well. If I search for [barbecue joint] in Philadelphia, I might expect to have to drive, but the same query here in Austin should show me things very close by.

    It will be interesting to see what Google does with this over the next year or two.

  • Law School Reviews on Yelp?

    This week, the attorney blog Above the Law paosted about Yelp’s new law school rankings.

    While gaining an accurate understanding of the pros and cons of various law schools is a good idea before investing a six figure sum of money, I’m not sure relying on Yelp reviewers is the way I would go. Talking to alumni and current students is likely to be much more valuable.

    Still, if you want to use Yelp reviews in your evaluation, there are some things to keep in mind:

    1) Look for trends.

    You should discount claims made in any single review, but rather consider the review corpus in its entirety. Do you see the same issues over and over again? Then those might well be real.

    Of course, if a law school only has three reviews, it’s hard to do this. The numbers should improve over time.

    2) Watch for competitors and self-reviews.

    If it looks like it was written by a competitor or someone from the law school itself, it probably was. I don’t know if law school reps will spend much time reviewing other law schools, but I suspect self reviewing will be all to common.

    3) Discount the lunatics.

    You know the type. You read the review and think, I sure am glad I don’t have this person as a client/customer.

    Some people can’t be pleased, and some are just looking for problems. Take what they say with a grain of salt.

    4) Read the responses (if any).

    Yelp allows companies to respond to reviews. I’m not of the opinion that every review must be responded to, but a response to negative reviews certainly shows that the company is monitoring their social profile, and might suggest a better customer service mentality than most.

    Any law school is going to have students with bad experiences. Like all businesses, it’s how you handle these problems that matters.

    Pro Tip: All of these recommendations apply to any Yelp listing.

  • Pardon Our Dust…

    I’m sure you’ve heard the story of the cobbler’s children not having any shoes. Well, this website has been a bit like that.

    Been so busy improving clients’ websites, and helping them rank, that this website has been rather ignored. In fact, it hasn’t changed much graphically since 2009.

    Now, with the impending Mobilocalypse from Google, it’s time to update the site so that it is Responsive.

    Part of doing this is putting a new WordPress theme in place. Sure, I could probably alter the existing theme, but WordPress theme’s in 2009 were missing many of the bells and whistles that are common now. For instance, many of the links and menus were coded by hand, rather than using WordPress’s nice menu system.

    Updating the theme would arguably take as long, if not longer, than installing a new theme would.

    But, still, many things are broken (or breaking) as I update the site. I decided to make the changes on the live site as:

    1) It’s faster than building a test site
    2) I’ll learn a lot about working on a live site
    3) It’s my site, so any impacts are mine own alone. I can’t say that about client sites.

    The downshot is that things will look a bit funky for a while, and even when things look good on the surface, there will likely be bugs running behind the scenes.

    So, that’s a fancy way of asking you to pardon our dust as the site is updated.

  • PubCon Austin 2015 Coupon

    Austin’s best internet marketing conference, PubCon Austin, is happening on April 20th in 2015. I can’t recommend this conference more. It has arguably the best content in the industry, and is also one of the best values.

    But, I can make it even a better value with a coupon for 20% off.

    Just use the coupon code:


    when registering. The discount code is good until March 20, 2015.

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